The role of knowledge management in enhancing e-learning systems in Jordanian Public Universities

Refat  Alfaouri; Sara Samer  Mohammad

doi:10.59400/fes2714

The role of knowledge management in enhancing e-learning systems in Jordanian Public Universities

Refat Alfaouri
Department of Public Administration, Faculty of Business, Yarmouk University, Irbid 21163, Jordan
Sara Samer Mohammad
Department of Public Administration, Faculty of Business, Yarmouk University, Irbid 21163, Jordan

Article ID: 2714

DOI: https://doi.org/10.59400/fes2714

Keywords: knowledge management, knowledge acquisition, knowledge sharing, e-learning systems, Jordan Universities

Abstract

This study addresses the role of knowledge management in enhancing e-learning systems in Jordanian public universities. A questionnaire was distributed to a sample of students, where 610 questionnaires were collected to analyze students’ opinions about the impact of knowledge management on the usefulness of e-learning systems. The results showed significant positive effects of knowledge management, knowledge acquisition, and knowledge sharing on the usefulness of e-learning systems. Students indicated that knowledge management facilitates the educational process, enhances their ability to access knowledge, and increases the value of knowledge exchange among them. The findings further reveal that effective knowledge acquisition practices improve students’ engagement with digital platforms, while knowledge sharing strengthens collaboration and interactive learning experiences. The results also showed that e-learning systems are easy to use and save time for students, contributing to greater flexibility and improved academic performance. Moreover, the integration of knowledge management practices within e-learning environments supports continuous learning and promotes better communication between students and faculty members. Based on these results, the study recommended enhancing knowledge management training programs, encouraging a culture of participation among students and faculty members, and developing effective strategies for using e-learning systems. Such initiatives are expected to strengthen institutional capabilities, maximize the benefits of digital learning technologies, and contribute to improving the overall quality of education in Jordanian universities.

Published

2025-11-09

How to Cite

Alfaouri, R., & Mohammad, S. S. (2025). The role of knowledge management in enhancing e-learning systems in Jordanian Public Universities. Forum for Education Studies, 3(4). https://doi.org/10.59400/fes2714

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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